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info@goldentravelindia.com

Refund Policy

Golden Travel India Pvt. Ltd.
Chand Pora, Srinagar, Jammu and Kashmir – 191111
Email: info@goldentravelindia.com
Phone: +91 84910 04742

At Golden Travel India Pvt. Ltd., we strive to provide the best travel experiences and transparent booking services to our customers. Please read our refund policy carefully before making any booking.

1. Booking Confirmation

A booking is considered confirmed only after the receipt of the required advance payment and issuance of a booking confirmation from our company.

2. Cancellation by Customer

Refunds for cancellations will be processed according to the following schedule:

  • 30 days or more before departure: 90% refund of the total tour amount.
  • 15–29 days before departure: 70% refund of the total tour amount.
  • 7–14 days before departure: 50% refund of the total tour amount.
  • Less than 7 days before departure: No refund will be applicable.

Please note that cancellation charges may vary for customized packages, hotel bookings, flight tickets, and special seasonal offers.

3. Non-Refundable Components

The following are generally non-refundable:

  • Flight tickets once issued.
  • Visa fees.
  • Travel insurance charges.
  • Government taxes and permit fees.
  • Hotel bookings marked as non-refundable.
  • Peak season or special event bookings.

4. Refund Processing Time

Approved refunds will be processed within 7–14 business days from the date of cancellation approval. The refund will be credited to the original payment method used at the time of booking.

5. Cancellation by Golden Travel India Pvt. Ltd.

In the unlikely event that we cancel a tour due to operational reasons, natural disasters, government restrictions, weather conditions, or other circumstances beyond our control, customers will be offered:

  • An alternative travel date or package, or
  • A refund of the amount received by us, excluding any non-recoverable third-party charges.

6. No-Show Policy

If a customer fails to arrive for the tour, hotel check-in, transfer, or any booked service without prior notice, it will be treated as a No-Show, and no refund will be provided.

7. Amendment of Bookings

Any request for date changes, hotel changes, or package modifications is subject to availability and may attract additional charges.

8. Force Majeure

Golden Travel India Pvt. Ltd. shall not be held responsible for cancellations, delays, or interruptions caused by events beyond our reasonable control, including but not limited to:

  • Floods
  • Snowfall
  • Landslides
  • Earthquakes
  • Political disturbances
  • Strikes
  • Pandemics
  • Government-imposed travel restrictions

In such cases, refunds will be subject to the policies of hotels, transport providers, airlines, and other service partners.

9. Contact for Refund Requests

For any cancellation or refund-related queries, please contact:

Golden Travel India Pvt. Ltd.
Chand Pora, Srinagar, Jammu and Kashmir – 191111
Email: info@goldentravelindia.com
Phone: +91 84910 04742

We appreciate your trust in Golden Travel India Pvt. Ltd. and remain committed to delivering reliable and customer-friendly travel services.